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Do you accept international cards (Visa / Master / Mada / Apple Pay) for payment?

• Yes

Can I pay the course fee in cash at the venue?

• Yes, it is possible to pay in cash, but you must ensure that a seat is available by contacting customer service via email and confirming your reservation.

How can I purchase the courses?

• All payments for courses and products must be made through our website.

• Bank transfers are not accepted, except in special cases after customer service confirmation.

• Bank details (for approved cases only):

• • Al Rajhi Bank – Torquoa Trading Establishment

• • Account Number: 186608010452106

• • IBAN: SA42 8000 0186 6080 1045 2106

How can I get discounts for courses?

• All pricing and discount details are clearly listed for each course. Available discount options include:

• • Early Payment Discount

• • Group Registration Discount

• • Multi-Course Registration Discount

• • Special Discounts for Hospitals or Medical Centers (contact us directly)

What installment options are available?

• • Tabby installment plan (2 to 4 months)

• • Bank installment plans (2 to 24 months)

What are the requirements for bank installments?

• A valid credit card (non-prepaid) from the same bank is required to qualify for bank installment plans.

What are the requirements for Tabby installment plans?

• Tabby installment plans are available for courses priced up to 3,000 SAR.

Can I cancel my registration and get a refund?

• Yes, based on the request timing:

• • 30 days or more before the course: Full refund

• • 20–29 days before: 70% refund

• • 11–19 days before: 50% refund

• • 6–10 days before: 20% refund

• • 5 days or less: No refund

• • Absent: No refund

• • Not pass Exam: No refund

• Note:

• - No refund if paid via bank installment (as per the bank’s policy).

• - In case the course is canceled by us and payment was made through bank installment, the client may:

• - Keep the paid amount as credit for future courses, or

• - Transfer the credit to another person.

When will I receive my refund?

• Within 14 days after submitting a cancellation/refund request via email.

Can I postpone, transfer my seat to another person, or keep the fees as credit?

• No. However, you may change the city for the same course if alternative options are listed in the announced poster.

How will I receive the educational material?

• Depends on the course instructor’s request or the international institute’s system as detailed for each program: printed copy, electronic file, or book.

• (We recommend using an iPad if material is electronic).

When will the educational material be provided?

• • Soft copies are sent 2 days before the course/lecture.

• • Printed copies/books are distributed on the course day.

• • Online lectures: No material provided.

Can I reuse course content?

• No. All printed and written educational material are copyright-protected. You may not:

• • Share material on social media or with non-attendees.

• • Use content to deliver your own lectures/courses.

Can I publish or reuse course content?

• No. All printed, audio, and visual content is copyright-protected. You may not:

• • Share material on social media or with non-attendees.

• • Use content to deliver your own lectures/courses.

Are online lectures recorded for later viewing?

• No.

Can I record or film the course?

• Only the practical part may be recorded in onsite courses if the instructor allows.

Are practical tools provided for free?

• Yes.

Is there a separate practical area for women?

• Yes.

Is practical application mandatory?

• Yes.

What should I wear for practical sessions?

• Participants should wear stretchy leggings or cotton clothing.

• Please bring shorts for practical sessions.

• Thoob is not allowed.

How can I purchase additional tools after the course?

• Contact us via WhatsApp: https://wa.me/966509250577

• Delivery can be arranged at the course or via shipping.

Is full attendance required to receive a certificate and CPD hours?

• Yes. Certificates and CPD hours will not be awarded if:

• • Absent partially or entirely

• • Late more than 30 minutes

• • Leaving the course early

Can I get the certificate before the course ends?

• No.

When are CPD hours added to Mumaris?

• If all conditions are met:

• • The course poster shows CPD accreditation.

• • The participant has received a classification from the Saudi Commission for Health Specialties (SCFHS) before attending the course.

• • The SCFHS number is entered correctly during registration.

• • Full attendance of the course/lecture.

• • No conflict with another CPD submission on the same date for attending a different program with the same course/program accreditation.

Can CPD hours be added if I attended before my SCFHS classification?

• No.

When will I receive my certificate?

• • Online Courses: Within 48 hours after completing the course/lecture.

• • Onsite Courses: At the end of the last day.

Are courses in Arabic or English?

• Lectures are delivered in English with Arabic explanations.

• For certification courses, content is delivered in English if a participant does not speak Arabic.

Is accommodation suggested near the course venue?

• • Riyadh: Dara Qurtubah Hotel

• • Dammam: Barrera Dammam, Wyndham Garden

Can you organize a course in my city?

• Yes, if a group of 25+ participants is available. By contacting us in email.

How can I know about upcoming courses?

• • Join our WhatsApp groups: https://wa.me/966503747307

• • Follow our social media accounts.

Can international students register and attend the courses?

• Yes

Do you organize courses for university students?

• Yes, university students are welcome to register and attend some of our courses.