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faq
Is it possible to postpone the attendance of the course/lecture to another date, replace the seat in the name of another person, or keep the fees as a credit?
No
Is there a late payment fee?
Yes, there are additional fees, the details of which are mentioned in the course announcement according to the time of payment.
What is the bank account for the course/lecture fees?
Al Rajhi Bank TarqwaTrading Establishment Account: 186608010452106 IBAN: SA42 8000 0186 6080 1045 2106
Do you have other bank accounts?
There is no other bank account, you can transfer to our Al Rajhi Bank account through IBAN.
How are discounts obtained for courses?
All offers and discounts are announced on our social media platforms. To provide a special discount to the facility's staff, get in touch with the )hospital or clinic( where you work.
Can I cancel registration and get a refund?
This is possible, but the following cancellation and refund policy is in effect depending on the time of cancellation: - Cancellations made 30 days or more prior to the commencement of the course will get a full refund. - If you cancel between 20 and 29 days before the commencement of the course or lecture, you'll receive a refund with a 30% reduction on the fee. - If you cancel between 11 and 19 days before the commencement of the course or lecture, you'll receive a refund with a 50% reduction on the fee. -If you cancel between 6 to 10 days of the commencement of the course or lecture, you'll receive a refund with an 80% reduction on the base price. -Fees are not refunded for absences of any kind, whether they be whole or partial, that occur within 5 days of the start of the course or lecture.
When will the course fees be refunded when requesting a refund or cancellation?
After your email request for cancellation, fee transfers are processed every Tuesday.
Is the educational material will be given as a hard or soft copy?
This depends on the course/lecture, the lecturer and the system of the International Institute and as indicated in the registration form for each course
How and when the educational material will be sent for online or on site courses / lectures?
Soft copy educational material, will be sent two days before the course / lecture, but regarding to hard copy print or books will be distributed on the day of the course / lecture, while for online lectures, there is no educational material will be shared with the attendees
Is it possible to film the course/lecture or record the content audio?
Only the practical session of courses can be recorded. It is not permitted to record or film the whole course or any part of the online seminars.
Is it allowed to publish the content of the course/lecture read or photographed outside the attendance of the course or use it to present a lecture?
This is not allowed and may lead you to legal consequences and fines for violating the lecturer's, organizers, and the International Institute's copyright.
Are online lectures recorded for later attendance?
There are no recordings of online lectures
Is practical application mandatory?
Yes.
Are practical tools given to attendees for free?
Yes.
What is the proposed dress code for attending practical courses?
It is not permitted to attend the course wearing a dress. Instead, it is advised to wear stretchy leggings or cotton clothing. For the practical application to the prior parties, shorts should also be brought.
Is there a separate a special place for practical application for women?
Yes
How can I get additional work tools after the course/lecture ends?
For sales, please reach out to us via WhatsApp at +966509250577. We can arrange for you to receive the item in the course, or we can mail it to you.
When are certificates sent?
After confirming that you attended the entire course/lecture, certificates will be sent to your email within 48 hours of the course's completion.
Is attendance mandatory to obtain the certificate and add scientific hours?
Yes, attendance is required for the whole lecture / course, and we apologize for not adding educational hours or awarding a certificate in the event of a full or partial absence, delay of more than 30 minutes, or leaving early. (Please arrange an appropriate flight time for the site courses to avoid any possible flight delay).
Is it possible to obtain the certificate before the end of the course/lecture time?
No
How many credit hours per course?
The Saudi Commission for Health Specialties approves each training day for attendance courses with 6-8 hours (approximate calculation).
When are hours added to courses?
The hours will be added to your Mumaris Plus account balance once the program has been accepted. If there is a problem adding the hours, please submit a complaint using the complaints link to resolve the issue.
Is it possible to add hours to my balance in Mumaris Plus now if I attended the course/ lecture previously before the classification from the Saudi Commission for Health Specialties?
No
Is there a suggested suitable place to live near the place of the course/lecture?
Riyadh: 1- Darat Al Rayyan 2- Shaza Riyadh 3- Best Western Plus Forsan. Jeddah: 1- Ventrel Hotel (Tournament Venue) 2- Iris Jeddah City Center Dammam: 1- Wyndham Garden Dammam 2- Barrera Dammam
Can you organize a course at my place of residence?
We can cooperate with any group interested in attending a particular course if there are at least 25 people are willing to attend the course.
How can we find out about upcoming courses?
By joining our WhatsApp groups or following our social media accounts, you may access all the ads.
Are the lectures and courses in Arabic or English?
In all courses, the lecturers deliver the scientific information in English and explain it in Arabic; nevertheless, if a student does not know Arabic, the explanation must be in English, especially for courses leading to certifications that have been validated by a third party (according to the system of international institutes).